Privacy Policy
Privacy Policy
Privacy Policy - Scholl Equipment
ABN: 57 871 057 109
Last Updated: 5th July 2025
1. Introduction
Scholl Equipment ABN: 57 871 057 109 ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
By engaging with our services, visiting our website, or otherwise providing us with your personal information, you agree to the terms of this Privacy Policy.
2. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. This can include your name, address, email, phone number, and financial details.
3. Collection of Personal Information
We collect personal information that is reasonably necessary for us to carry out our business functions and activities, which include: heavy equipment repair, machinery inspection, and equipment brokerage.
3.1. Types of Personal Information We Collect: The personal information we may collect includes, but is not limited to:
Contact Details: Name, address (residential and business), email address, phone number (mobile and landline).
Business Details: Company name, ABN, business address, contact person details.
Financial Information: Bank account details (for payments or refunds), credit card details (processed securely and not stored unless absolutely necessary with your explicit consent).
Equipment Information: Details about your heavy equipment (make, model, serial number, registration, service history, reported faults).
Identification Information: Driver's license details or other identification if required for identity verification, credit applications, or regulatory compliance.
Communication Records: Records of your interactions with us, including phone calls, emails, and online chat.
Website Usage Data: Information collected automatically when you visit our website (e.g., IP address, browser type, pages viewed, referring website – collected via cookies and analytics tools). This data is typically aggregated and de-identified where possible.
3.2. How We Collect Personal Information: We collect personal information in various ways, including:
Directly from You: When you contact us by phone, email, in person, or via our website forms (e.g., requesting a quote, booking a service, making an inquiry).
From Your Equipment: During diagnostic, repair, or inspection processes, we may collect data from your equipment that helps identify issues or historical performance.
From Third Parties:
Where you have provided your consent.
From credit reporting bodies (if applicable, for credit checks).
From publicly available sources (e.g., ASIC, ABN Lookup).
From your representatives (e.g., your employees, mechanics, or agents).
From other parties involved in brokerage transactions (e.g., other brokers, sellers, buyers).
Through Our Website: Via cookies and analytics tools (as described in section 9).
4. Purpose of Collection, Use, and Disclosure:
We collect, hold, use, and disclose your personal information for the following purposes:
To Provide Services: To quote, perform, and manage heavy equipment repairs, machinery inspections, and equipment brokerage services.
Communication: To communicate with you regarding your enquiries, quotes, service appointments, job progress, and invoices.
Payments & Billing: To process payments for services rendered and parts supplied.
Customer Relationship Management: To maintain our records, provide customer support, and manage our relationship with you.
Marketing: To send you marketing communications about our products, services, and promotions that may be of interest to you (you can opt-out at any time).
Improve Services: To improve our services, understand customer needs, and conduct market research.
Compliance: To comply with our legal and regulatory obligations (e.g., tax, safety, consumer law).
Dispute Resolution: To resolve any disputes or complaints.
Safety: To ensure the safety of our staff, contractors, and clients.
5. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
Service Providers: To contractors, sub-contractors, or other third-party service providers who assist us in operating our business (e.g., IT support, payment processors, freight companies, marketing agencies, external mechanics/technicians). These third parties are only provided with the personal information necessary to perform their specific services and are bound by confidentiality obligations.
Brokerage Services: In the context of equipment brokerage, with your explicit consent (as a Seller or Buyer), we will share relevant information with potential Buyers/Sellers to facilitate the transaction.
Professional Advisers: To our accountants, lawyers, or other professional advisers.
Regulatory & Law Enforcement Bodies: Where required or authorised by law, court order, or governmental agency (e.g., for safety investigations, tax compliance).
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred to the new entity.
With Your Consent: To any other third party with your explicit consent.
6. Overseas Disclosure
Scholl Equipment does not generally disclose personal information to overseas recipients. However, some of our third-party service providers (e.g., cloud-based software providers for CRM, email, or accounting) may store data on servers located overseas. We take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the Australian Privacy Principles.
7. Data Quality
We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. If your personal details change, please contact us promptly so we can update our records.
8. Data Security
We are committed to protecting the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. We implement a range of security measures, including:
Physical security of our premises and paper records.
Electronic security measures, such as firewalls, anti-virus software, and encryption.
Access controls to our systems and databases, ensuring only authorised personnel can access personal information.
Staff training on privacy and data security obligations.
Secure disposal of personal information when it is no longer required.
While we take all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
9. Cookies and Website Analytics
Our website may use "cookies" to enhance your experience. A cookie is a small text file placed on your device by a web server. Cookies do not identify you personally but collect information about your interactions with our website. We may use cookies to:
Analyse website traffic and usage patterns (e.g., Google Analytics).
Remember your preferences for future visits.
Facilitate secure logins.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
10. Accessing and Correcting Your Personal Information:
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.
To request access to or correction of your personal information, please contact our Privacy Officer (details below). We will respond to your request within a reasonable timeframe (usually 30 days) and will provide access unless an exception under the Privacy Act applies. We may charge a reasonable fee for providing access, particularly if significant retrieval costs are involved.
11. Anonymity and Pseudonymity:
Where it is lawful and practicable, you have the option of not identifying yourself, or of using a pseudonym, when dealing with us. However, for most of our heavy equipment repair, inspection, and brokerage services, it will not be practicable for us to deal with you anonymously or pseudonymously.
12. Direct Marketing:
We may use your personal information to send you direct marketing communications about our services, special offers, or other information we believe may be of interest to you. We will only do this where you have provided consent or where we have a reasonable expectation that you would be interested in such communications.
You can opt-out of receiving direct marketing communications from us at any time by:
Following the "unsubscribe" instructions provided in the communication.
Contacting our Privacy Officer directly.
13. How to Make a Complaint:
If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, please contact our Privacy Officer in writing immediately.
We will acknowledge your complaint within [e.g., 5 business days] and investigate the matter promptly. We will aim to provide you with a response within [e.g., 30 days] of receiving your complaint, detailing the outcome of our investigation and any steps taken to resolve it.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Online: www.oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
14. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be available on our website or upon request. We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Privacy Officer Scholl equipment Phone: 0478 975 739 Email: admin@schollequipment.com.au